Teamlead Support (m/f/d)

All information about the job

efsta offers standardized, digital “Compliance-as-a-Service” solutions that enable customers worldwide to expand legally and worry-free. Since 2013, over 400 partners in 17 countries have relied on our expertise for secure and efficient sales processes.

Do you love technology, are proactive, find a solution to every problem and enjoy operational management? Then you'll fit in perfectly with us!

As team leader, you will take on the operational management of our support team and be the central point of contact for our external service partners. You will ensure that everything runs smoothly and that our partners receive optimal support. You can expect an exciting job in an international environment where you can develop your leadership skills in a targeted manner.

Location: Steyr

Working model: Hybrid

Full-time

Salary: € 60.000,- gross/year (depending on qualifications and experience with willingness to significantly overpay)

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Your tasks

Operational team management and further development of the support team
Management and coordination of our external service provider
Close cooperation with Head ofs or C-Level
KPI monitoring and ensuring SLA compliance
Further development and optimization of our ticket system (Jira)
Close cooperation with Consulting and Development for cross-departmental process optimization
Development and maintenance of a knowledge database for the support team

Your qualifications

Completed IT training and initial management experience an advantage
Sound knowledge of operating systems and IT architectures
Confident handling of ticket systems, ideally Jira
Very good knowledge of German (C1) and English (B2)
Strong service orientation, entrepreneurial thinking and hands-on mentality
Ability to work in a team, strong communication skills and proactivity

What we offer you

Work-life balance

Our flexible structures help you to perfectly combine work, family and leisure time.
Take advantage of our flexible working model, which allows you to complete some of your tasks from the comfort of your own home.
Organize your working day according to your own rhythm - thanks to flexitime without core hours, you can organize your time freely.

Top modern office

Modern working environment: You can expect freshly renovated offices with well-equipped workstations.

Workplace

Further training and development: We promote your personal and professional development through customized further training offers

Eat, drink, snack

Hot and cold drinks are always provided and the cake box is always well stocked.
A special highlight: our weekly 'Weekly Cook', where we cook together, enjoy and strengthen the team spirit!

Nice to have

Joint events: experience unforgettable moments at our company events and team outings, get to know your colleagues better and promote team spirit.
Gifts: we always have a special surprise for you on special occasions.

Infrastructure

Health and mobility: Our locations are well connected to public transport. With our bike leasing offer, you can not only commute sustainably, but also do something for your health privately.